Start By Solving A Problem

by Dale Messam

How BVTI Built A Business By Providing Solutions

Solving problems isn't merely a defensive strategy for BVTI. It's how the company got its start and how it continues to consistently deliver growth for its clients.

In order to solve problems, you first need problem solvers. A culture of honesty and integrity helps to attract the right employees and keep customers.

“The immediate answer that comes back to the question, ‘Who is BVTI?' always goes back to integrity and honesty in everything we do, ” says Cheryl Warner, Vice President of Business Development at BVTI. “We are who we say we are. It matters greatly to us that whatever service we provide to the customer are the best that we have and are delivered in a way that reflects quality.”

 

 

The right employees will produce quality work, but they must be trained to ask the right questions and lend a listening ear in order to fully meet the needs of customers. The client's mission and goals must be identified and understood.

“We spend a lot of time trying to put ourselves in our customer's shoes, understanding their requirements,” says Cheryl Warner. “We look at their mission statement, where they have come from in the last five years, where their successes are. We look at their mission statement going forward for the next five years, where they want to go, where they see challenges, and even where they don't see challenges. We try to understand the whole complete picture.”

In addition, BVTI's ability to anticipate market trends helped the company to grow when other big name industry partners were downsizing.

“I think a real testament to BVTI as a small business is that we anticipated a lot of the market trends that started at the end of 2010,” says Warner. “From 2010 forward, BVTI was the recipient of the Inc. 5000 Awards four times. We won it in 2011, 2012, 2013, and 2014. What's important to note is that many large businesses in that time frame, federal government contracting businesses, actually had massive layoffs, while other industry-known big name industry partners were downsizing, BVTI was actually growing. We may be small, but we effectively anticipated the market, made necessary adjustments internally within our own internal operations to make us more nimble, make us more competitive. And to adjust the solution offerings we were offering to the government to fit within their budget and to really pair down to what was essential to the government and offer those kinds of solutions.”

As a D.C.-based company, BVTI has the resources to be flexible and can make adjustments within internal operations in order to remain competitive. With this nimbleness, BVTI has managed to consistently grow year after year.

Best Value Technology, Inc. got its start by solving a problem and will continue to grow by crafting more solutions to problems existing today, and tomorrow.

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